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Employment Opportunities:

• Experience with 2-cycle and riding mowers preferred.
• Contact Amanda at 316-522-2006

• Work shifts are flexible, and can range from 25-30+ hours a week, depending on the availability of the candidate.
• Customer Service Representatives are responsible for providing excellent customer service and product knowledge that exceeds customer expectations.

Job Requirements:

• Customer service oriented with a patient and pleasant phone personality.
• Enthusiastic attitude with a desire to help customers.
• Excellent communication (both verbal and written).
• Experience with customer service and data entry is preferred.
• Detail oriented person with good organizational skills.
• A person who is a team player but who can also work independently.
• Ability to perform multiple tasks, prioritizes, and manages time efficiently.
• Contact customers in a timely manner regarding any issues with orders, such as backorders, payment issues, shipping method discrepancies, address correction, etc.
• Follow up on customers with issues regarding their orders.
• Assist and/or process orders for products by phone or in person (walk-in customers).
• Process all return services in timely manner: sending replacement items, providing return labels, processing returns once we receive them
• Interact and work with other departments to ensure delivery of products and maintain customer satisfaction.
• Contact vendors for order placement, PO status checks, drop ships, stock checks, etc.
• Able to work well under pressure in a time sensitive environment
• Able to complete all tasks properly and efficiently with little to no supervision.
• Must be able to lift 35 lbs.
• Answer incoming telephone calls from customers with general product questions or concerns.
• Reply all incoming company e-mails from customers with general product questions or concerns.
• Occasionally process orders and tracking information with our warehouse.
• Process phone, e-mail, mail, and fax orders in an accurate and timely manner while verifying all customer and order information.
• Handles written or verbal customer; inquiries, quotes, concerns, questions, requests, etc. in a timely, professional, and courteous manner.
• Provide positive and effective communication with customers, co-workers, and managers to resolve customer’s concerns or questions.
• Perform other tasks and duties as needed.