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Order Processing


NEW ORDER
When your new order is placed through the Lawnmowerpros.com web site, you will automatically be sent an email confirmation. This email will include your order I.D. number as well as an itemized list of the parts you have requested.

Most of our internet orders will depart from here within 3-5 business days. This excludes weekends and holidays. Once the order is submitted, we will confirm availability and price of each item requested, and your order status will change to "Processing".


PROCESSING YOUR ORDER
Though we keep many parts in our on site warehouse, the possibility of needing to order one or more of them from other locations is there. Sometimes, a part is out of stock at our location as well as the distributor. This is what is called "back ordered". 

Should any foreseeable delay in completing your order occur, you will be notified of this by email as soon as possible. Please note that many back ordered parts can arrive much sooner than anticipated. Feel free to contact our customer service representatives for more information on the specific status of your back ordered parts.


CREDIT CARD / DEBIT CARD / ATM TRANSACTIONS
If you have processed your payment by credit, ATM, debit or check card, the payment amount is authorized and held by your financial institution at the time you place your order. Held amounts will not be available for other purchases and may appear as a deduction on your credit statement. Lawnmowerpros.com will not collect funds until your order ships. 

PAYPAL TRANSACTIONS
If you have processed your payment throughPaypal or if you have ordered special order items (powersports, outdooor / hunting equipment / etc), the total of the payment may be collected at the time that the order is placed.

INCOMPLETE OR UNAUTHORIZED ORDERS
If, for some reason you used a credit card or Bill Me Later for an order that was attempted but not completed, an order that was cancelled, or an order that is still processing, and a charge from LawnMowerPros.com appears on your method of payment, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through. This pending charge is an initial hold that temporarily lowers your available balance. 

The funds for this transaction will not be collected until the order ships, so if the order is cancelled and does not ship, the hold will automatically expire in accordance to the time frame set by your financial institution and no action is required on your part. 

CANCELLATIONS
Cancellations can be made by phone or email. Please note that the cancellation of any "special order items" (Special Order parts that are not in stock can take approximately 1 - 4 weeks to ship) may result in a 20% restocking fee if the cancellation is not requested in a timely fashion. If you feel you need to cancel your order, please contact us as soon as possible. 

Once your cancellation has been requested, it will be completed within 24 hours and you will be notified by email.


HOW LONG WILL MY REFUND TAKE?

Credit / Authorizations
  • An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold should be released within 3 to 5 business days
  • For cancelled orders, authorizations may still take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for cancelled orders.
  • For additional questions, please contact your financial institution or card provider.
     

PayPal Authorizations:
  • If a PayPal order is cancelled, an authorization hold may apply and should automatically drop off after 7 business days. 
    All PayPal orders are charged immediately, including preorders 
    For further information, visit www.paypal.com or call 1-888-221-1161 
    Prepaid cards do not have authorizations placed on them by LawnMowerPros. Any authorizations placed on prepaid cards are placed by the company issuing the card 
    All prepaid cards are charged when the order is placed and will be refunded if the order is cancelled and can take up to 30 days

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H and H Lawncare Equipment
7048 S. Broadway
Haysville, KS
67060
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