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Sears / Craftsman
Lawn Mower Service Technician
Experience with 2-cycle and riding mowers preferred.
Contact Amanda at 316-522-2006
Customer Service Representative
Work shifts are flexible, and can range from 25-30+ hours a week, depending on the availability of the candidate.
Customer Service Representatives are responsible for providing excellent customer service and product knowledge that exceeds customer expectations.
Customer service oriented with a patient and pleasant phone personality.
Enthusiastic attitude with a desire to help customers.
Excellent communication (both verbal and written).
Experience with customer service and data entry is preferred.
Detail oriented person with good organizational skills.
A person who is a team player but who can also work independently.
Ability to perform multiple tasks, prioritizes, and manages time efficiently.
Contact customers in a timely manner regarding any issues with orders, such as backorders, payment issues, shipping method discrepancies, address correction, etc.
Follow up on customers with issues regarding their orders.
Assist and/or process orders for products by phone or in person (walk-in customers).
Process all return services in timely manner: sending replacement items, providing return labels, processing returns once we receive them
Interact and work with other departments to ensure delivery of products and maintain customer satisfaction.
Contact vendors for order placement, PO status checks, drop ships, stock checks, etc.
Able to work well under pressure in a time sensitive environment
Able to complete all tasks properly and efficiently with little to no supervision.
Must be able to lift 35 lbs.
Answer incoming telephone calls from customers with general product questions or concerns.
Reply all incoming company e-mails from customers with general product questions or concerns.
Occasionally process orders and tracking information with our warehouse.
Process phone, e-mail, mail, and fax orders in an accurate and timely manner while verifying all customer and order information.
Handles written or verbal customer; inquiries, quotes, concerns, questions, requests, etc. in a timely, professional, and courteous manner.
Provide positive and effective communication with customers, co-workers, and managers to resolve customerís concerns or questions.
Perform other tasks and duties as needed.
SHOP WITH CONFIDENCE
35 YEARS EXPERIENCE
365 DAY RETURN POLICY
FREE TECH SUPPORT
WE SHIP ANYWHERE
MILLIONS OF PARTS
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