NEW ORDER
When your new order is placed through the
Lawnmowerpros.com web site,
you will automatically be sent an email confirmation. This email will include your order I.D. number as well as an
itemized list of the parts you have requested.
Most of our internet orders will depart from here within 3-5
business days. This excludes weekends and holidays. Once the
order is submitted, we will confirm availability and price
of each item requested, and your order status will change to
"Processing".
PROCESSING YOUR ORDER
Though we keep many parts in our on site warehouse, the
possibility of needing to order one or more of them from
other locations is there. Sometimes, a part is out of stock
at our location as well as the distributor. This is what is
called "back ordered".
Should any foreseeable delay in completing your order occur,
you will be notified of this by email as soon as possible.
Please note that many back ordered parts can arrive much
sooner than anticipated. Feel free to contact our customer
service representatives for more information on the specific
status of your back ordered parts.
CREDIT CARD / DEBIT CARD / ATM TRANSACTIONS
If you have processed your payment by credit, ATM, debit or
check card, the payment amount is authorized and held by
your financial institution at the time you place your order.
Held amounts will not be available for other purchases and
may appear as a deduction on your credit statement.
Lawnmowerpros.com will
not collect funds until your order ships.
PAYPAL TRANSACTIONS
If you have processed your payment throughPaypal or if you
have ordered special order items (powersports, outdooor /
hunting equipment / etc), the total of the payment
may be
collected at the time that the order is placed.
INCOMPLETE OR UNAUTHORIZED ORDERS
If, for some reason you used a credit card or Bill Me Later
for an order that was attempted
but not completed, an
order that was cancelled, or an order that is still
processing, and a charge from LawnMowerPros.com appears on
your method of payment, it is because your financial
institution placed a temporary authorization on your account
to ensure funds will be available if the order goes through.
This pending charge is an initial hold that temporarily
lowers your available balance.
The funds for this transaction will not be collected
until the order ships, so if the order is cancelled
and does not ship, the hold will automatically expire in
accordance to the time frame set by your financial
institution and no action is required on your part.
CANCELLATIONS
Cancellations can be made by phone or email. Please note
that the cancellation of any "special order items" (Special
Order parts that are not in stock can take approximately 1 -
4 weeks to ship) may result in a 20% restocking fee if the
cancellation is not requested in a timely fashion. If you
feel you need to cancel your order, please contact us as
soon as possible.
Once your cancellation has been requested, it will be
completed within 24 hours and you will be notified by email.
HOW LONG WILL MY REFUND TAKE?
Credit / Authorizations
- An authorization hold will be placed on your credit
or debit card each time an order is placed to confirm
the card is valid. The hold should be released within 3
to 5 business days
- For cancelled orders, authorizations may still take
3 to 5 days to be released. The length of the hold is
determined by the bank or other financial institution
that issued your card. You will not be charged for
cancelled orders.
- For additional questions, please contact your
financial institution or card provider.
PayPal Authorizations:
